FAQ


Production Time + Process

  • The current production time for all orders is within five business days. Once you’ve purchased your item(s), I will begin hand making your jewelry from scratch, custom to your order! In a rush? Please message me prior to purchasing to see if I can rush your order.

Shipping

  • All orders ship out USPS first class or Priority mail. From the time I send, it will take three-five business days to get from me to you. Please allow my current production time (within five business days) + three-five business days for delivery.
  • We ship anywhere within the United States.

Personalization

  • Kindly leave the personalization details in the "Note" box at checkout.

Materials

  • Components are made of high-quality 14k gold filled or sterling silver
    • 14k gold filled is a solid layer of 14kt gold bonded mechanically bonded to another metal. Its layer is 100 times thicker than gold plating, resulting in a durable, long lasting product that looks like solid gold at a more affordable price. It does not flake, rub off or turn colors. Pieces can be long lasting with proper jewelry care. It is a great choice for people with sensitive skin.
    • I use .925 sterling silver. It requires polishing from time to time due to oxidation that is naturally occurring. However, it can easily be restored to its silver shine with a polishing cloth.

Returns + Exchanges 

  • We want you to be 100% satisfied with your new jewelry - it's an honor to of made it for you! If for any reason you are wanting to return, I will accept any item(s) subject to the following conditions:
    • Please contact us within 48 hours of receiving your purchase.
    • Jewelry must be in original condition (unworn and in original packaging).
    • Earrings are exempt from being returned due to hygiene reasons
Please know great care and time are taken in the creating process. “Imperfections” or “flaws” add to the uniqueness of each piece and its handmade nature.
  • How To Make a Return:
    • Please email us at bellavinejewelry@gmail.com to receive our return address.
    • Please make sure it is sent in protective packaging and weighed at the post office otherwise, it may not reach me.
    • You will find an email from me once it is received and I have processed your refund to your original payment method. 
    • Please note packaging and postage is non-returnable and it is the customer's responsibility to cover return shipping charges.  
  • Custom orders are non-refundable.
  • If your order is received damaged due to the shipping process or you would prefer a different design/ different length. Please don't hesitate to contact me at bellavinejewelry@gmail.com within 48 hours of receiving your purchase. I would be happy to offer an exchange. 
  • Request cancellation within 24 hours of purchase

    Not sure what length to get? Get a string and see where you'd like your necklace to be. After, use a ruler to measure the length in inches. If you don't see your length as an option just leave me a note at checkout!