Production Time + Process
- The current process time for all orders is within 2 - 4 weeks. Once you’ve purchased your item(s), I will begin hand making your jewelry from scratch, custom to your order! In a rush? Please message me prior to purchasing to see if I can rush your order.
- All orders ship out USPS first class or Priority mail. From the time it's checked in at the post office, please allow three-five business days to get from me to you.
- We ship anywhere within the United States.
- Kindly leave the personalization details in the "Note" box at checkout. Here, you can also include a gift note at no additional cost!
- Components are made of high-quality 14k gold filled or sterling silver
- 14k gold filled is a solid layer of 14kt gold mechanically bonded to another metal. Its layer is 100 times thicker than gold plating, resulting in a durable, long lasting product that looks like solid gold at a more affordable price. It does not flake, rub off or turn colors. Pieces can be long lasting with proper jewelry care. It is a great choice for people with sensitive skin.
- I use .925 sterling silver. It requires polishing from time to time due to oxidation that is naturally occurring. However, it can easily be restored to its silver shine with a polishing cloth.
Returns + Exchanges
- We want you to be 100% satisfied with your new jewelry - it's an honor to of made it for you! If for any reason you are wanting to return, I will accept any item(s) subject to the following conditions:
- Please contact us within 48 hours of receiving your purchase.
- Jewelry must be in original condition (unworn and in original packaging)
- Earrings are exempt from being returned due to hygiene reasons
- Pieces that have been stamped with custom initials/phrases are non-refundable, please double check all characters before submitting order
- How To Make a Return:
- Please email us at firstname.lastname@example.org to receive our return address.
- Please make sure it is sent in protective packaging and weighed at the post office otherwise, it may not reach me.
- You will find an email from me once it is received and I have processed your refund/exchange to your original payment method.
- Please note packaging and postage is non-returnable and it is the customer's responsibility to cover return shipping charges.
- Custom orders are non-refundable.
- If your order is received damaged due to the shipping process, please don't hesitate to contact me at email@example.com within 48 hours of receiving your purchase.
- Request order cancellation within 24 hours of purchase
Not sure what length to get? Get a string and see where you'd like your necklace to be. After, use a ruler to measure the length in inches. If you don't see your length as an option just leave me a note at checkout!